8/24/2023 0 Comments Salesforce acquires slack![]() ![]() With the new Service Cloud, not only can you solve issues faster and empower your teams like never before, you can also drive new levels of efficiency and cost savings while boosting customer satisfaction.” - Bill Patterson, EVP & GM, C360 Applications, Salesforce “AI, data, and CRM are transforming customer service experiences.These exciting new Sales Cloud capabilities are transforming how sales teams work so sellers can work more efficiently - all while driving increased revenue and growth.” - Ketan Karkhanis, EVP & General Manager, Sales Cloud, Salesforce The confluence of generative AI, data, and CRM will help every sales leader unleash growth and elevate sales productivity. “When it comes to sales, AI is the new UI.Salesforce partners like Accenture, Cognizant, Deloitte Digital, and IBM are helping businesses unlock the power of Sales GPT and Service GPT with new accelerators, custom AI strategies, and use cases to help increase productivity and profit. Sales Assistant will summarize every step of the sales cycle - from account research and meeting preparation to drafting contract clauses - while automatically keeping the CRM up-to-date.Call Summaries will free sales reps from manual note-taking with automatically transcribed and summarized calls, and follow-up actions to help improve seller productivity. ![]() Sales Emails will auto-generate personalized and data-informed emails for every customer interaction, streamlining sales prospecting and saving sales reps valuable time.Sales GPT will deliver trusted generative AI, backed by real-time data, to help sellers transform how they work and sell faster, smarter, and more efficiently. What’s new: Salesforce is bringing trusted generative AI across every application directly in the flow of work for Sales and Service, as well as Marketing, Commerce, Slack, Tableau, Flow, and Apex. New Research: Over Half of Workers Say Generative AI Will Help Advance Their Career, but Most Lack the Skills The Einstein GPT Trust Layer helps customers meet their enterprise data security and compliance demands by preventing large-language models (LLMs) from retaining sensitive customer data to help maintain data governance controls. Salesforce AI solution: Einstein GPT*, which powers Sales GPT and Service GPT, supercharges customer experiences and company productivity with a trusted, open ecosystem-based generative AI grounded in proprietary real-time data. Yet, 63% of sales professionals and 59% of service professionals lack the skills to effectively and safely use generative AI. In new research, more than 60% of sales and service professionals believe generative AI will help them better serve customers. Significance: Generative AI has the potential to transform how sales and service professionals in every industry do their jobs. Service GPT will auto-generate service replies, automatically summarize customer interactions into easy-to-access knowledge articles for service teams, and better prepare field service agents before they arrive at service locations. Sales GPT will embed generative AI in the flow of work, auto-generating customer emails, call summaries, account research, and more. San Francisco and London - JToday at World Tour Lon d on: AI Day, Salesforce (NYSE: CRM), the global leader in CRM, introduced generative AI capabilities for Sales Cloud and Service Cloud to transform how sellers and service teams work and interact with customers. Customers like SmileDirectClub and AAA - The Auto Club Group use Salesforce to deliver personal experiences at scale.Sales GPT and Service GPT will bring the power of trusted, secure generative AI, and real-time data from Data Cloud, to empower teams to close deals faster, anticipate customer needs, and increase productivity.
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